Please resend your messages if they bounced back to you over the holiday | 4 January 2015

Unfortunately, our web server went offline over the holiday and your email to our confidential helpline may have bounced back to you unopened.

If this happened to you, please resend your message now and it will be dealt with today. The server has now been rebooted and we will give you our full and prompt attention.

The email address to use is

We apologise for any inconvenience caused.


0344 576 5326

Available every day of the week between these times: 10am - 12noon, 2pm - 4pm and 7pm - 9pm.

Calls cost the same as other standard landline numbers (starting 01 or 02). If you have a call package for your landline or mobile phone then calls will normally come out of your inclusive minutes.