Social Care & Social Services – How to Get Help


In this leaflet, we explain how your Local Authority can provide finance to help you cope with your disability and how they can also provide social care assistance. You get to choose how to spend a personal budget, but first you will need to obtain a social care needs assessment.


M.E. is a serious and sometimes devastating illness. It can affect every part of a person’s life. Even the simplest of tasks like going to the bathroom or climbing the stairs can prove very difficult or impossible.

Help to cope with everyday living may be available from your local authority social services department. Significant changes to social care provision were implemented in England in April 2015, and this leaflet explains how the new system operates and what you need to do in order to arrange for a social care needs assessment.

“Since April 1997, it has been possible for the local authority social services department to offer cash, rather than services. This system is called ‘Direct Payments’ and people who receive this money must use it to arrange services for themselves to meet their care needs…”

Telephone Helpline

The ME Association telephone helpline – ME Connect – is available every day of the year, during the hours of 10am-12noon, 2pm-4pm and 7pm-9pm. Please phone: 0344 576 5326 if you have any questions or would simply like to talk to someone who is there to listen.

Please note this leaflet is a download. You can read it on-screen and save to your computer, phone or other device and can attach it to any email you might need to send. But you will need access to a printer if you wish it printed.


0344 576 5326

Available every day of the week between these times: 10am - 12noon, 2pm - 4pm and 7pm - 9pm.

Calls cost the same as other standard landline numbers (starting 01 or 02). If you have a call package for your landline or mobile phone then calls will normally come out of your inclusive minutes.