ME Connect


ME Connect – Here to listen. Here to help.

ME Connect is our flagship helpline service offering support and information to anyone affected by M.E.

You can reach us every day of the year and we’ve managed more than 35,000 calls since we began in 2003.

You can also contact us via email if you would prefer – or are better able – to write than speak.

We deal with each person individually, in a sensitive and professional manner.

Every communication is kept completely confidential. ME Connect is staffed by a fully trained, and supervised, team of volunteers – most of whom have personal experience of M.E.

If you need help, and someone who will listen and understand, then please call us on 0844 576 5326 – call charges do apply*


The ME Connect telephone helpline is available every day, during the hours of 10am-12noon, 2pm-4pm and 7pm-9pm.


Or you can contact us by email at any time, and we will respond as soon as practicable.

*Please note:
All communications are treated in the strictest of confidence. Phone charges to 0844 numbers are determined by your telephone provider. Please check your contract for charging details. The service charge is 7p a minute – from which the ME Association receives 3p – plus your provider’s access charge. Calls from mobiles and other devices can be considerably more expensive than from a landline.

Volunteers Needed

Would you like to become one of our telephone helpline volunteers?

We are proud of our helpline service, and are always pleased to welcome new volunteers who will work with us for up to four hours on the telephone every week from their own homes.

With the increasing number of calls to the service, we need to expand our team. We particularly need extra cover in the evenings and at weekends.

Our team of volunteers all enjoy helping callers, providing them with information and listening to what they have to say.

Training and supervision is given to everyone at ME Connect. We provide every volunteer with a manual and keep their training updated.

All we ask is that you have good listening and administrative skills, with an ability to give information clearly and concisely. Plus, of course, a willingness to commit to us for a minimum of two hours a week.

If you would like to join our team, then please email your details and we can take things from there.

We look forward to hearing from you.

Hilary Briars

Manager, ME Connect Telephone Service, The ME Association.

You can read more about ME Connect by visiting our website page




0344 576 5326

Available every day of the week between these times: 10am - 12noon, 2pm - 4pm and 7pm - 9pm.

Calls cost the same as other standard landline numbers (starting 01 or 02). If you have a call package for your landline or mobile phone then calls will normally come out of your inclusive minutes.